AAPT Limited
"Project management, development and documentation of bid responses to a series of large Requests For Tender".

ABB Australia Pty Limited
"Preparation and release of engineering design reports and detailed design reports. Ensuring that reports conform with templates and standards".

AMP
"User guides and on line help for implementation of PeopleSoft HRMS".

AMP Alliance Group
"Process Documentation Analysis and Audit".

Ansett Airlines
"Technical writing, business analysis, policy and procedure documentation and documentation control
web site for the Minder business". (Our warm regards to all of the ex Ansett employees out there!)

ANZ Banking Group
"Training needs analysis for introduction of People HRMS. User documentation for introduction of Oracle Financials Purchasing and Payables. Documentation in Oracle Tutor".

Austplanners Holdings (Mercantile Mutual)
"Policy and procedural documentation for internal business systems"

Australia Post
"Policy and procedure writing. Safe handling equipment instructional guides. Preparation of training facilitator's guides and training material. Production system documentation."

Australian Defence Industries (ADI) Limited
"Audit, revision and update of operational procedures for Naval Group".

Australian Nuclear Science & Technology Organisation (ANSTO)
"Development of Statements Of Procedure (SOPs) using ITIL methodologies for the Australian TGA accreditation process in relation to a major SAP implementation".

Australian Radiation Services Pty Ltd
"Assisting to keep all NATA accreditation documentation and policies and procedures, up to date, consistent, useable and accessible".

AVC
"Technical specifications and user guides for IT network infrastructure".

BMW Australia - Financial Services Group
"Functional specifications for systems development team".

Boral Clay and Concrete
"Construction of user manuals and training documentation for a system implementation project"

Boral Industries
"Technical writing and user guides for the implementation of Oracle Financials. Documentation in Oracle Tutor".

British American Tobacco Australia Limited
"I.T. Help Desk technical writing requirements"

Bunnings Pty Ltd
"User documentation for implementation of Oracle Financials. Documentation in Oracle Tutor".

Coles Myer Limited
"User guides and training material for Fly Buys Program,CMD (Customer Marketing Database), PeopleSoft HRMS user guides and training delivery, Kronos time recording system user guides and training material".

Colonial First State Investments
"Development of management presentations for corporate IT group".

Corporate Express Australia Limited
"XML based user documentation for the NetXpress on-line ordering system"

CorProcure Pty Ltd
"Instructional I.T. user guides for the start up of this corporate buying co-operative"

Department of Natural Resources (Vic.)
"Creation of structure and templates for Request For Tender documents".

DePuy Australia Pty Ltd (Johnson & Johnson)
"Construction of Functional Specification for planned system offering to customers"

Dick Smith Electronics Pty Ltd
"Policy and procedure documentation for the combination of the Tandy Australia
and Dick Smith Electronics store and head office operations. Point Of Sale user documentation"

Dimension Data
"Development of an Operations Manual for Lotus Notes Administration".

EDS Australia
"Process flow analysis, I.T. technical writing and procedural documentation"

Elcom Technology
"Writing functional specifications and IT architecture documents".

Federal Court of Australia
"The construction of an IT Service Recovery Plan including the audit, review, update and construction of checklists".

GE Capital Finance
"Technical writing for communications system"

Harness Racing Victoria
"On-line user guides and help documentation for membership and records database".

HBOS Australia
"Manual conversion of financial documents from one document format to another using a variety of tools and techniques".

ING Australia
"System Technical Manual for major IT system components: business analysis and technical writing.
User guides and technical writing for system upgrade".

Integralis Pty Ltd
"User Guides and technical documentation and procedural documentation for
Telstra-reach joint venture and for Department of Natural Resources (Vic)"

IOOF Investment Management Ltd
"Audit, analysis, consulting, construction and documentation of Disaster Recovery Planning and Business Continuity Planning procedures".

James Hardie Limited
"Network security documentation set constructed under AS1458"

Kelloggs Australia
"User guides for the implementation of Oracle GEMS. Documentation in Oracle Tutor".

Lend Lease Australia
"User documentation and on-line training material for implementation of Oracle Financials".

Medical Defence Association of Victoria
"Documenting the effect of legislative changes relating to new requirements of the medical indemnity industry, creating training material from the policies and procedure changes, facilitating (training) staff re the requirements of the new legislation".

Multimedia Victoria
"Reviewing, formatting and styling the content for construction of Request For Tender documents".

Myer Grace Brothers
"User guides, technical writing and training material for the ARTHUR Purchasing Database system"

Narellan Pools
"Production of operations manual (production guide) for manufacturing processes".

National Australia Bank
"User guides for the launch of the HomeSide mortgage product"

National Foods Limited
"User guides for the implementation of the MilkFlo I.T. system. Instruction guides for transport operators"

Nestlé GLOBE Center AOA
"Business Continuity Plan (BCP) documentation: analysis and technical writing".

NSW Lotteries Corporation
"Policy and procedure documentation"

NSW Rural Doctors Network
"Security control, technical writing and general procedure documentation for medical information web access system"

Oracle Corporation Australia Pty Ltd
"Customised user guides using Oracle Tutor for various customers of Oracle Australia"

P&O Cold Logistics
"Interactive computer based training modules for the warehouse logistics IT systems
as used in their Australian and United States operations"

PBL Gaming
"On-line user guide for PeopleSoft implementation"

PeopleSoft Australia Pty Ltd
"Customised user guides using PeopleBooks and the End User Training Kit for
various customers of PeopleSoft Australia"

PMP Communications Limited (Show-Ads Pty Ltd)
"User guides for customer database"

PPG (Dulux)
"User guides for the implementation of Oracle GEMS"

Proven Systems / Visy Industries
"Training material and instructor led training for logistics, sales and accounts components of the in-house I.T. system"

QBE Trade Indemnity Limited
"User Guides for the transition of the accounting system to J.D. Edwards One World"

Red Rooster
"Procedural documentation for the introduction of the Australian Goods and Services Tax 1/7/2000"

Rexel Australia Limited
"Customised user guide for Oracle Financials"

Rio Tinto Australia Limited
"Network topology and diagramming documentation"

Royal Sun Alliance Insurance
"User guides for the implementation of Oracle Financials"

Rural Ambulance Service (Vic)
"User guides for the implementation of Oracle Financials"

SAS Institute Australia Pty Ltd
"On-line user guides for the CorpDB Customer Database"

Smorgons Steel
"User guides for implementation of J.D. Edwards One World"

South Gippsland Water
"Audit, analysis, review, update and development of policies, procedures, statements of work across various operating units and departments for this water utility. This organisation has operations in catchment, reticulation and treatment".

St. Hilliers Pty Ltd
"Network, system, IT security and payroll system technical writing for this national architectural firm".

Stonnington City Council (Victoria, Australia)
"Review and construction of Service Level Agreements for the ITS team, Development of Disaster Recovery Plan and Strategic Plan for ITS".

Telstra Learning
"PABX user documentation"

Unisys Australia
"Training material and user guides for national roll-out of the GolfLink Golf Handicap System"

Victoria Legal Aid
"Preparation and update of HR manuals".

Vision Fire & Security
"Software user documentation and technical writing. Installation, engineering, operating and design guides. Saftety data sheets. For fire and security control systems".

Western Metals Limited
"Financial, HR and IT business analysis and technical writing services for this Western Australian based producer of zinc and lead concentrates".



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