A documentation practice trusted across many sectors since 1997
Maralan Documentation has worked with organisations across government, engineering, manufacturing, finance, utilities, transport, IT, health, education, retail and professional services.
For nearly three decades, we have helped teams turn complex knowledge into clear, usable documentation — from operating procedures and technical manuals to system guides, staff instructions, business process documentation and online knowledge resources.
The organisations shown below represent the breadth of Maralan’s historical project experience. Some may have changed names, merged, restructured or ceased operating since the original work was completed. We honour their vision and their business.
More than 100 organisations. Many industries. One documentation focus.
Government & public sector
Maralan has worked with public-sector and government-related organisations where clarity, consistency and accountability matter.
Examples include:
ACT Government · Airservices Australia · ANSTO · Bureau of Meteorology · Fair Work Australia · Federal Court of Australia · Legal Aid Victoria · Parks Victoria · Stonnington City Council · Melton Shire Council · Cladding Safety Victoria · Department of Natural Resources · Department of Sustainability & Environment
Engineering, manufacturing & resources
We have supported technical and industrial organisations with documentation for equipment, systems, processes and operational knowledge.
Examples include:
ABB · Amcor · BHP Billiton · BASF · Boral · Rio Tinto · Orica · Visy Recycling · James Hardie · Joy Mining Machinery · ANCA Motion · Jacobs Engineering · ARMS Reliability (Texas) · Australian Defence Industries (ADI) · British American Tobacco · Easternwell Group · Wastech Engineering · Joy Mining Machinery
Finance, insurance & professional services
Maralan has worked with organisations in regulated, process-heavy and information-sensitive environments.
Examples include:
ANZ · Commonwealth Bank · NAB · AMP · Angus Knight · GE Capital Finance · ING Banking · QBE Trade Indemnity · CPA Australia · Standard & Poors · Mercantile Mutual · ARPC · Australian Skandia Limited · BMW Financial Services Group · Catholic Church Insurance Limited · Chandler Macleod · Colonia First State · CPA Australia · HBOS · IDP Education · Illawarra Retirement Trust · IOOF Investment Management · Knight Frank
Utilities, infrastructure & transport
Our experience includes organisations operating essential services, infrastructure, logistics and transport systems.
Examples include:
Australia Post · Airservices Australia · South Gippsland Water · VENCORP · Virgin Australia Regional Airlines · Ansett Airlines · Toyota Motor Corporation Australia · Wilson Parking · Gold Coast Desalination Alliance · JJ Richards · Visy Recycling
Technology, systems & software
Maralan has documented enterprise systems, software applications, IT processes and user-support materials.
Examples include:
Oracle · PeopleSoft · NEC · SAS Institute · Pronto Software · Dimension Data · Unisys · Adaps IT · Elcom Technology · Australian Radiation Health Services · AVC Pty Ltd · Cochlear Limited · DDNS · EDS
Retail, wholesale, consumer & service organisations
We have also supported consumer-facing and service-based organisations where documentation helps improve consistency, training and customer experience.
Examples include:
Bunnings · Coles Myer · Harvey Norman · Kellogg’s · Simplot · Nestlé GLOBE Center · Ticketek · Cash Converters · Narellan Pools · Corporate Express · Dick Smith Electronics · Grace Removals · Harness Racing Victoria · Johnson & Johnson
From complex knowledge to clear documentation
Maralan Documentation can support your organisation in the way that best fits your needs — from one-off documentation projects to ongoing retainer support.
Engagement options include:
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Ongoing retainers for larger organisations with recurring documentation needs
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Embedded project support for engineering, operations, IT or compliance teams
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One-off documentation projects for manuals, procedures, guides or online documentation
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Set-price packages where scope and deliverables are clearly defined
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Time and materials for flexible or evolving documentation work
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Customised templates your team can complete internally
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Document clean-up programs for outdated, inconsistent or scattered documentation
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On-site, remote or hybrid support depending on the project
From major organisations managing complex documentation sets to smaller businesses needing their first practical procedures, Maralan helps turn complex knowledge into clear, usable documentation.